Managed services
Empower Your Business Efficiency
Key Differentiators



Ebttikar ensures efficiency with clear frameworks and robust management practices aligned with business goals.
Structure & Governance
Attracting and retaining skilled professionals is key to delivering exceptional outcomes and expertise.
Talent Management
Ebttikar leverages advanced technology and innovation for scalable solutions and continuous improvement.
Advanced Technology & Innovation
Our Services
IT Service Management
IT Service Management (ITSM) includes critical processes like Incident, Problem, Change, Knowledge, Asset, and Release Management, supported by tools such as the CMDB and Service Catalogue. These processes ensure efficient service delivery, resource management etc.
Integration Tools
Integration tools play a pivotal role in ensuring seamless IT operations by connecting various systems, enabling efficient workflows, and enhancing overall productivity. These tools include functionalities such as Catalogue Services and Self-Service Portals.
IT Operations Management
IT Operation Management (ITOM) includes critical processes like End Point Management (Servers, Laptops, Desktops, Storage) and N.W. Infrastructure. These processes ensure efficient service delivery, resource management, and risk mitigation across IT environments
SW & HW Asset Management
Software and Hardware Asset Management (SAM and HAM) includes critical processes like S.W License Management and H.W Life Cycle Management. These processes ensure efficient service delivery, resource optimization, and compliance.
SOC & NOC
SOC and NOC operations include critical processes like Security Monitoring, Incident Response, Threat Intelligence, and Vulnerability Management. These processes ensure proactive threat detection, efficient response, and the resilience of IT infrastructure.
Our Framework
The process begins with a thorough assessment, including due diligence, understanding the scope of work, reviewing current challenges, identifying process gaps and opportunities, and assessing risk items. Baseline SLAs and KPIs are established during this stage.
The next step involves designing services to align with the customer's business goals and objectives. This includes creating a scalable and customer-focused target operating model, developing an organizational structure, and defining a clear process flow.
This phase focuses on running an efficient operating model, executing defined process flows, managing SLAs and KPIs, and building a knowledge database (KEDB). Program governance ensures continuous oversight and improvement.
This phase focuses on running an efficient operating model, executing defined process flows, managing SLAs and KPIs, and building a knowledge database (KEDB). Program governance ensures continuous oversight and improvement.
The final step involves problem management, continual service improvements, and implementing a transformation roadmap. Advanced technologies like automation (RPA and bots), analytics, and dashboards are integrated to enhance services.